Centralised Grievance Redressal Cell popularly known as “FSCW” is centralized contact point for easier access to FS&CW-CGRC’s scheme/service related information and providing platform to citizens for registering their grievance/feedback. This also provides control to FS&CW-CGRC for online monitoring the grievance redress procedure from end-to-end.

The system capture grievances through online mode as well as through comprehensive tele functionalities (both manual and IVR). The call centre is the primary channel for capturing grievances and feedback from citizens. It is a 9 X 6 service platform.